System Status Page
Real-Time Service Monitoring
Stay informed about the operational status of all Guidesify services with our live status page at status.guidesify.com.
Overview
The System Status page provides real-time monitoring of all Guidesify services. It automatically checks each service every few minutes and displays current status, historical uptime, and incident information.
Monitored Services
| Service | Description |
|---|---|
| Apps | Core platform — UEN Search, Google Traffic, URL Indexer, Link Builder, Brand Monitor |
| Basket | E-commerce platform — Kiosk & Custom Domain Store |
| AI Engine | AI model inference and routing service |
| Web Search | Integrated web search service |
| MCP Server | AI agent tool execution framework |
| Documentation | User guides, API references, and tutorials |
Accessing the Status Page
Navigate to status.guidesify.com to view:
- Current status — Green (Operational) or Red (Degraded) for each service
- 7-day histogram — Daily uptime visualization
- Response times — Performance metrics
- Incident history — Recent outages and their resolution
The page auto-refreshes every 60 seconds to show the latest status.
Understanding the Dashboard
Status Indicators
| Indicator | Meaning |
|---|---|
| ✅ Operational | Service is working normally |
| ⚠️ Degraded | Service is experiencing issues |
| 🔧 Maintenance | Planned maintenance in progress |
| ❓ No data | Insufficient data to determine status |
Per-Service Cards
Each monitored service shows:
- Service name and description
- Current status badge (Operational/Degraded)
- Response time (optional)
- Sub-checks (e.g., individual apps under the "Apps" service)
- 7-day health histogram — Color-coded daily status
Histogram
The histogram shows daily status for the past 7 days:
- Green squares — All checks passed that day
- Red squares — Some checks failed (number of incidents shown)
- Gray squares — No data available
Incident Detection
How Incidents Are Detected
When a service fails to respond with the expected HTTP status code, the system:
- Records the failure
- Checks again on the next cycle (60 seconds)
- If 3 consecutive failures occur, an incident is declared
- Slack/Telegram notifications are sent (if configured)
Incident Response
- Once an incident is triggered, the service shows a Degraded status
- The histogram records the incident for that day
- When the service recovers (successful check after incident), status returns to Operational
Planned Maintenance
Maintenance can be scheduled for specific services during defined windows:
- During maintenance, the service shows a "Maintenance" badge
- Checks are paused for the affected services
- Maintenance windows are pre-configured with start/end times in UTC
To schedule maintenance, contact the Guidesify team with: - Service name - Date and time (UTC) - Expected duration - Description of the work
Notifications
Status changes can trigger notifications:
- Slack — Notifications sent to configured webhook
- Telegram — Bot notifications available
- Email — Contact support to be added to notification list
Notifications are sent when: - A service transitions from Operational to Degraded - A service recovers from Degraded to Operational
Troubleshooting
| Issue | Solution |
|---|---|
| Status page not loading | Check internet connection. Page is hosted on Cloudflare Workers with high availability |
| Service shows Degraded but works for me | The degradation may be intermittent or affect specific regions only |
| Response times seem slow | Response times show the last check result, not real-time user experience |
| Missing historical data | Data retention is limited to 7 days for the histogram view |