Kiosk Guide

Self-Service Retail Terminal

Turn any tablet or touchscreen into a self-service checkout kiosk. Perfect for physical stores, pop-ups, and events.

What is Kiosk Mode?

Kiosk mode transforms your store into an interactive self-service terminal. Customers browse products, add items to cart, and complete payment — all without staff assistance.

How It Works

Customer approaches the kiosk device
Browses products displayed in a grid or list
Adds items to cart with quantity controls
Checks out via PayNow QR, card, or GrabPay
Receives receipt — digital or printed

Setting Up Kiosk

Hardware Requirements

Tablet or touchscreen device
Stable internet connection
Optional: receipt printer, barcode scanner

Software Setup

Enable Kiosk mode in your Basket Dashboard
Configure the kiosk display:
Landing page layout (grid/list)
Featured products and categories
Payment methods visible at kiosk
Open the kiosk URL on your device
Lock the device to full-screen mode

Kiosk URL Format

https://basket.guidesify.com/kiosk/{your-store-slug}

Kiosk Features

Barcode Scanning

If a barcode scanner is connected, customers can scan products to add them to cart instantly. This works for:

Product barcodes
QR codes on shelf labels
Pre-printed checkout cards

Quick Checkout

Kiosk supports express checkout flows:

PayNow QR — Customer scans the QR on screen with their banking app
Contactless card — Tap via connected card reader (Stripe Terminal)
GrabPay — Scan GrabPay QR code

Session Management

Auto-reset — Cart clears after configurable idle timeout
Session pause — Staff can pause kiosk for restocking
Multi-order — Each customer gets a fresh session

Troubleshooting

Issue	Solution
Kiosk not loading	Check internet connection, verify kiosk mode is enabled in Dashboard
Payment not completing	Check payment gateway configuration in store settings
Scanner not working	Ensure barcode scanner is connected and in keyboard emulation mode
Session timeout too short	Adjust idle timeout in Kiosk settings in Dashboard